Terms & Conditions

01Introduction

These Terms & Conditions ("Terms") govern your access to and use of the website https://cpaaviations.com and all of its pages (the "Website"). The Website is operated by CPA Aviations India Private Limited, a private limited company incorporated under the laws of India (CIN: [CIN]), with its corporate office at 2A, Pvt No. 2A/8A, Third Floor, Municipal No. 63, Rama Road, Najafgarh Road Industrial Area, New Delhi 110015, India ("CPA Aviations", "we", "us" or "our").

By accessing or using the Website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website. If you use the Website on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require any physical or digital signature.

02Eligibility

You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872 to use the Website.

03About the Website

The Website provides general information about CPA Aviations, our parent company, our leadership team and our service verticals, which include:

• Airport & Aviation Infrastructure Operations;
• Aviation Services & Support Operations;
• Aircraft Maintenance, Repair & Overhaul (MRO); and
• Trading & Supply of Aviation Equipment.

Website content is provided for general information only. It is not an offer, a quotation or a commitment to provide any service, and it does not mean that a particular service is available at any location or within any timeframe.

Services marked "Coming Soon" on the Website are under development and may not yet be available. Their descriptions set out the intended scope, which may change. Please contact us to confirm current availability.

04No Professional or Technical Advice

Nothing on the Website is technical, engineering, airworthiness, safety, regulatory, legal, customs, financial or other professional advice. Decisions about aviation operations, maintenance or equipment must be based on applicable regulations, approved manufacturer data and the advice of appropriately licensed personnel, not on Website content. Responsibility for the airworthiness and safe operation of any aircraft remains with its operator and with the persons and organisations approved for that purpose under applicable law.

05Engaging Our Services

• We provide services only under a separate written agreement, work order, purchase order or accepted quotation (a "Service Agreement") that sets out the scope, deliverables, timelines, fees and responsibilities of each party.
• Submitting the contact form, sending us an email or any other exchange through the Website does not create a contract and does not oblige us to provide any service.
• Quotations and proposals are valid only for the period stated in them and are subject to site assessment, resource availability and any required regulatory approvals.
• If these Terms conflict with a Service Agreement, the Service Agreement prevails for that engagement.

06Regulatory Approvals and Compliance

Many aviation activities are regulated in India and abroad, including airport and ground handling operations, aircraft maintenance, charter operations and the import and export of aviation equipment. Accordingly:

• Regulated services are performed only by CPA Aviations or by partners holding the licences, approvals, security clearances or certifications they require, and only after the necessary approvals are in place.
• Statements on the Website about alignment with the standards of the Directorate General of Civil Aviation (DGCA), the International Civil Aviation Organization (ICAO), the Bureau of Civil Aviation Security (BCAS) or equipment manufacturers describe our operating approach. They are not a statement that we hold any particular approval, certificate or licence. The approvals relevant to an engagement will be confirmed in writing in the Service Agreement.
• Timelines that depend on approvals from government authorities, airport operators, customs or other third parties are outside our control.
• Clients are responsible for providing accurate, complete and timely information, documents and access that we need to perform services and obtain approvals.

07Aviation Equipment Supply, Import and Export

Where we supply, import or export aviation machinery, tools, navigation and communication equipment, or safety and surveillance systems:

• Specifications, certifications, warranties, delivery, installation and commissioning are governed by the Service Agreement and the applicable manufacturer (OEM) terms. Product images and descriptions on the Website are for illustration only.
• Supply is subject to availability and to applicable import and export laws, including the Customs Act, 1962, the Foreign Trade (Development and Regulation) Act, 1992, India's SCOMET controls and, where relevant, export controls imposed by the country of origin.
• You agree to provide end-use and end-user information when we request it, and not to divert, re-export or use supplied items in breach of applicable law.
• Customs clearance timelines depend on the relevant authorities and are outside our control.

08Information About Our Parent Company

The Website includes information about our parent company, C P Arora Private Limited, including its history, directors, projects, work orders, clients and financial figures.

• C P Arora Private Limited is a separate legal entity. Unless it is expressly a party to a Service Agreement, it takes on no obligation or liability for services provided by CPA Aviations.
• Project values, work orders and financial figures relate to C P Arora Private Limited, apply to the periods stated and are provided as general background only. They may not reflect its current position.
• This information is not an offer, invitation or solicitation to invest in or lend to any company and must not be relied on for any investment or credit decision.

09Intellectual Property

All content on the Website, including text, graphics, photographs, the CPA Aviation name and logo, the tagline "Elevating Aviation", page layout, design and code, is owned by or licensed to CPA Aviations or its group companies and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable laws.

You may view, download and print pages of the Website for your personal use or for internal business use in evaluating our services, as long as you keep all copyright and other notices intact. You may not reproduce, modify, distribute, republish, frame, sell or otherwise use Website content for commercial purposes without our prior written permission.

Names and logos of clients, partners, authorities and other third parties shown on the Website, including under "Associated Partners & Clients", belong to their respective owners. Their display identifies past or present business associations and does not imply endorsement unless expressly stated.

10Acceptable Use

When using the Website, you agree not to:

• use it for any unlawful, fraudulent or harmful purpose or in breach of these Terms;
• submit false or misleading information, or another person's details, through our forms, or impersonate any person or organisation;
• attempt to gain unauthorised access to the Website, its servers or any connected system, or probe, scan or test their vulnerability;
• upload or transmit viruses, malware or other harmful code;
• disrupt or overload the Website, including through bots, scrapers, crawlers or other automated means, other than recognised search engines;
• collect email addresses, phone numbers or other contact details from the Website, including our team's digital visiting card pages, for unsolicited marketing or spam; or
• post comments that are defamatory, obscene, abusive, infringing, misleading, promotional spam or otherwise unlawful.

We may investigate any breach of this section and take appropriate action, including removing content, blocking access and reporting the matter to the relevant authorities.

11Enquiries, Comments and Information You Submit

• You are responsible for the accuracy of any information you submit and confirm that you are entitled to share it, including any personal data of other people.
• Please do not send confidential, proprietary or commercially sensitive material, such as tender documents or technical data, through the contact form or blog comments. If confidential information needs to be shared, we can agree a non-disclosure agreement first. Without such an agreement, we are not obliged to treat unsolicited ideas or materials as confidential.
• Blog comments are moderated. We may edit, refuse or remove any comment at our discretion. By posting a comment, you grant us a non-exclusive, royalty-free licence to display it on the Website.
• Any personal data you submit is handled in accordance with our Privacy Policy.

12Digital Visiting Cards

Some pages of the Website serve as digital visiting cards for members of our team and display their professional contact details. These details are provided only to enable genuine business contact with CPA Aviations. They must not be copied into mailing lists, sold or used for unsolicited marketing.

13Fraud Warning

We are not responsible for any loss arising from communications or transactions with persons who falsely claim to represent CPA Aviations.

14Third-Party Links and Services

The Website contains links to and content from third parties, including embedded Google Maps, our pages on Instagram, Facebook, LinkedIn and X, and social sharing buttons. We do not control and are not responsible for the content, availability or privacy practices of these third parties. Your use of them is at your own risk and subject to their terms.

15Availability of the Website

We aim to keep the Website available and up to date, but we do not guarantee that access will be uninterrupted, timely, secure or error-free. We may change, suspend or discontinue any part of the Website at any time without notice, including for maintenance or updates.

16Disclaimer

The Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose and non-infringement. Website content may contain errors or become outdated, and we do not warrant that the Website or its servers are free of viruses or other harmful components.

17Limitation of Liability

To the fullest extent permitted by law:

• CPA Aviations, its parent and group companies, and their directors, officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive loss or damage, or for any loss of profits, revenue, business, contracts, data or goodwill, arising out of or in connection with your use of, or inability to use, the Website or your reliance on its content;
• our total aggregate liability arising out of or relating to your use of the Website will not exceed INR 5,000 (Indian Rupees Five Thousand only); and
• liability in connection with any services we provide is governed exclusively by the relevant Service Agreement.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

18Indemnity

You agree to indemnify and hold harmless CPA Aviations, its parent and group companies, and their directors, officers, employees and agents against any claims, losses, liabilities, damages, costs and expenses, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Website or your violation of any law or third-party right.

19Events Beyond Our Control

We are not liable for any failure or delay in operating the Website caused by events beyond our reasonable control, including natural disasters, epidemics, power or internet failures, cyber attacks, government action and failures of hosting or other third-party service providers.

20Suspension of Access

We may suspend or restrict your access to the Website without notice if we reasonably believe that you have breached these Terms or applicable law.

21Privacy

Our collection and use of personal data through the Website is described in our Privacy Policy, which forms part of these Terms.

22Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Website after changes are posted means you accept the revised Terms, so please review this page periodically.

23Governing Law and Jurisdiction

These Terms are governed by the laws of India. If a dispute arises in connection with the Website or these Terms, please write to us first and we will try to resolve it amicably. If the dispute is not resolved within 30 days, the courts at New Delhi, India will have exclusive jurisdiction.

24General

• Severability: if any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.
• No waiver: our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: we may assign or transfer our rights and obligations under these Terms. You may not do so without our prior written consent.
• Entire agreement: these Terms and our Privacy Policy form the entire agreement between you and us about your use of the Website. They do not replace any Service Agreement.
• Headings: headings are for convenience only and do not affect interpretation.

25Grievance Officer and Contact Details

In accordance with the Information Technology Act, 2000 and the rules made under it, you may send any complaint or concern about the Website or its content to our Grievance Officer:

We will acknowledge your complaint within 24 hours of receipt and aim to resolve it within 15 days.